parcelLab is the specialist for shipping communication. Based in London, Munich and Paris, parcelLab is trusted by over 350 retailers to deliver to create outstanding shopping experiences every day.
parcelLab was founded in 2015 by Tobias Buxhoidt, Anton Eder and Julian Krenge and now has 60 employees, 11 of which are based in London. We have grown exponentially in 4 years and now work with clients across 38 countries and in 25 languages
A leading cloud solution for smart parcel monitoring and targeted customer communication during the e-commerce delivery process, parcelLab gives online shops control of their post-purchase customer experience. Retailers no longer lose important customer touchpoints to carriers such as DPD and Royal Mail.
parcelLab integrates with over 80 logistics carriers globally, enabling retailers to provide a personalised, branded, proactive and friendly experience during delivery.